Privacy Policy – The Short Version

The short version of Hecho A Mano’s privacy policy is that we have absolutely no idea how to steal someone’s information, we pay an IT company to ensure that all the nasty computery things that could make for a bad time are kept away from your details that are somehow stored in the magic land we know as the internet.

Rest assured that even though we dont understand how these computer things work the company that we engage actually do (not that half the time we have any idea what they are rambling about), they are tasked with keeping your details (and our details for that matter) safe and they do a fantastic job.

That is the short version, we recommend you read the detailed version below…


We at Hecho A Mano are committed to the protection of personal privacy within the scope of applicable law. The following Privacy Policy covers our treatment of personal information that we collect, hold, use and disclose.

You should be aware that the handling of personal information by third parties will be subject to those third parties’ own privacy policies, and participation in a loyalty program or other promotional offers may be subject to additional terms and conditions. You should familiarize yourself with those policies and terms and conditions before providing any personal information or agreeing to participate in a loyalty program or other offers.

We may update this Privacy Policy from time to time. The most current version will be located on our website,, and is also available by contacting us at the contact details below.

Types of personal information collected

The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
  • electronic address(es);
  • transaction details relating to your use or purchase of our products, services or benefits;
  • any other personal information which you provide to us.

We will not collect sensitive information from you or any third party.

From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide us with any personal information. However, if you do not do so, we may not be able to provide you with products, services or benefits you have requested.

How we collect personal information

Generally, we collect personal information directly from you, such as:

  • when you sign up for a Hecho A Mano Account through our website;
  • in the course of us providing you with a requested product, service or benefit; and
  • when you have other dealings with us.

We may collect personal information about you indirectly, for example through:

  • organisations that operate, administer or provide products and/or services in connection with any loyalty program in which you and we participate;
  • our related bodies corporate;
  • our business partners; and/or
  • third parties who supply services to us, e.g. point-of-sale terminal vendors who report transaction data to us.

Why we collect, hold, use and disclose personal information

We will use and disclose the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use or disclose your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

We may collect, hold, use and disclose personal information for the following purposes:

  • to establish and maintain your relationship with us;
  • to provide the products, services or benefits you have requested from us;
  • if you are a member of Hecho A Mano, to enable:;
    • us to better understand and gain insights into store and campaign performance, shopper trends and to plan future developments, member offers and campaigns; and
    • organizations that operate or administer that loyalty program to perform their functions in relation to that program, including to undertake analysis on retailer performance and trends, and to provide aggregated, anonymous, group level statistics on these matters to other participating retailers;
  • to answer any inquiry you make; and
  • to otherwise enable us to perform our business activities and functions.

We may disclose your personal information to organisations that participate in, operate or administer any loyalty program in which you and we participate. We may also disclose your personal information to other third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:

  • couriers and delivery contractors; and
  • consultants and professional advisers.

Direct marketing

Where we have your consent or are otherwise permitted by law to do so, we may also use and disclose your personal information to send direct marketing to you from:

  • us;
  • our related bodies corporate;
  • third parties who provide services to us.

The direct marketing may relate to:

  • your membership of, and benefits associated with, loyalty programs in which you and we participate;
  • our products and services;
  • the products and services of other parties; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication. You should be aware that if you opt out, you may not be able to receive benefits you would otherwise receive e.g. if you opt out of loyalty program emails, you may not be able to receive all the benefits of participating in that loyalty program.

How we store and protect personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records at our Head Office. In so doing, we take reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Digital Technologies

We and third parties may use digital technologies such as cookies, web server logs and web beacons in connection with the use of websites and other online services. Some of these technologies may operate without collecting or using any personal information. Please note this privacy policy applies to our collection, use, disclosure and storage of personal information only.

Our website may use cookies to track user traffic patterns and to better serve you when you revisit the website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

How to contact us or make a complaint

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

Head Office
PO Box 282, Geraldton, 6531

If you wish to make a complaint regarding a third party’s handling of personal information, you should contact that third party at the details set out in their privacy policy.

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to the Office of the Australian Information Commissioner, whose website is located at

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